Privacy Policy

Last Updated: May 12, 2026

BeeFreedom LLC (“BeeFreedom,” “we,” “our” or “us”) operates the BeeFreedom website, the BeeFreedom mobile application, and the related services that connect customers (“Hives”) with verified service providers (“Bees”) (together, the “Platform”). This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It is incorporated by reference into our Terms of Use.

1. Information We Collect

We collect information that you provide directly, information we collect automatically as you use the Platform, and information we receive from third parties.

Information you provide

Account & profile: first and last name, email, phone, password, role (Hive or Bee), language preference, profile photo, and the addresses and service areas you choose to share.
Bee verification: identity documents, business licenses, insurance certificates, and information needed for background checks.
Quotes, bookings, messages: the requests, quotes, scheduling info, in-app messages, and reviews you send through the Platform.
Payments: last-four of card, brand, ZIP, and the customer/account tokens issued by our payment processor. We do not store full payment card numbers, CVCs, or bank account numbers on our servers.

Information we collect automatically

Device & usage: IP address, device type, OS, app version, browser, language, referrer, pages/screens viewed, in-app interactions, and crash diagnostics.
Location: when you grant permission, coarse or precise location so we can match you with nearby Bees or display jobs in your service area.

2. How We Use Your Information

Operate the Platform — register your account, verify your identity, match Hives with Bees, deliver quotes and bookings, run payments through Stripe.
Communicate with you — transactional email and SMS, announcements, push notifications.
Maintain trust & safety — run background checks on Bees, detect fraud or abuse, enforce our Terms.
Improve the Platform — analyze usage trends, debug crashes, A/B test product changes.
Comply with the law — keep tax, accounting, and regulatory records and respond to lawful requests.

3. How We Share Your Information

Between Hives and Bees: when you book or quote a service, the other side sees the parts of your profile and request needed to deliver the service.
Service providers acting on our behalf: Stripe (payments), Resend (email), Twilio (SMS), Checkr (background checks), Amazon Web Services (hosting), PostHog (analytics).
Legal & safety: to comply with law, respond to lawful process, protect users.

4. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have rights to know, delete, correct, opt-out of sale or sharing, and limit use of sensitive personal information. To exercise these rights, email privacy@beefreedom.com.

5. Cookies, Mobile Identifiers, and Tracking

We use cookies and similar technologies (mobile SDK identifiers, localStorage, IndexedDB) to keep you signed in, remember preferences, run analytics, and detect fraud.

6. Children’s Privacy

The Platform is not directed to children under 13, and we do not knowingly collect personal information from anyone under 13.

7. Data Retention

We retain personal information for as long as your account is active and as long as needed to provide the Platform, comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Security

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit (TLS) and at rest, scoped access controls, regular audits, and least-privilege handling of payment and verification data.

9. Contact Us

For privacy questions, requests, or complaints, contact us at privacy@beefreedom.com.